At UAS, we understand that reliable ongoing technical support services are just as important as selecting the right software product for your business, and that is why Universal Accounting Software has an unsurpassed record in providing exceptional support services. In fact, it is one of the primary reasons that Universal clients stay with us year after year.
Our Support staff is based in our headquarters in New Jersey. We have expanded support hours to satisfy all of our clients, so regardless of your location, we can support you properly. Our technicians are knowledable and actually quite friendly. When you call the Support lines, your call is most often greeted by a human, not a recording… in fact, 98% of our calls are answered personally.
Univeral clients also have access to our online Support center, where they can submit a ticket online in order to initiate a call back from a tech.
We also provide our clients with free ongoing training through our Tech Talk Tuesday sessions held twice per month. (Except for July and August… everyone needs a break from school, right?). Each class covers a specific topic and helps our clients to become more proficient with their software. It’s great for new employees as well. Because our clients are together in the virtual classroom, they can learn from the questions and comments of other companies using Universal.
Other tools are available online as well, including training videos, class recordings and a Knowledge Base.
All in all, we think Support is a pretty big deal when it comes to your software. You depend on your software to run your business. So we need to be here for you when you need us. And, we always strive to make the experience pleasant.
Because getting support shouldn’t be a last resort.