| |
 |
|
|
|
PRIVACY POLICY
Introduction
UNIVERSAL believes
that the responsible use of personal information is critical
to the continued success of the Internet. As such, we
are committed to the highest standards in protecting and
safeguarding your right to privacy while using and interacting
with our Web site.
While you can access most areas of our Web site without
submitting any personal data, there are certain areas
of our site that request specific personal information
including name, phone number, and e-mail address. Our
intent is to allow you as much control as possible over
your personal information. Below we explain how UNIVERSAL
collects, stores, and uses your information.
Data Collection Overview
- Server Logs: For each visitor to the UNIVERSAL
Web site, our Web server automatically recognizes
the visitor's domain name, browser type, operating
system, entry page, exit page, and average time on
the Web site. This information is used for internal
purposes only in helping us improve our Web site and
better your overall experience.
- Online Forms: We use online forms in several areas
of our Web site. Online forms provide site visitors
with an opportunity to request company and product
information, request product downloads and demos,
view UNIVERSAL white
papers, register for free UNIVERSAL
e-Seminars, and enroll for various services including
training, consulting and support. All information
provided by the visitor is voluntary, with information
generally including name, address, company, and e-mail.
We will sometimes use this information to contact
visitors for marketing, sales, service and support
purposes.
- Site Feedback Survey: The UNIVERSAL
Web site feedback survey is a voluntary questionnaire
that solicits visitor feedback on your experience
using the UNIVERSAL
Web site. Visitors remain anonymous unless they choose
to provide their name and e-mail address. Information
is used to better the UNIVERSAL
Web site and provide a more engaging and useful experience
for site visitors.
- UNIVERSAL Company
Store: When you order goods from our online UNIVERSAL
Company Store, we need to know your name, e-mail address,
billing address, shipping address, credit card number,
and expiration date. This allows us to process and
fulfill your order and to notify you of your order
status.
- Web Polls: when you respond to a Web Poll on the
UNIVERSAL.com Web
site, we may ask for your name, mailing address, and
e-mail address to contact visitors for marketing,
sales, service and support purposes. Information regarding
an individual poll vote are tabulated in aggregate
and remains anonymous.
- Contest & Promotions: When you enter a contest or
other promotional feature, we may ask for your name,
mailing address, and e-mail address so that we can
administer the contest and notify winners.
Cookies
When used properly, cookies can improve the utility of
a site by being able to securely store and apply personal
data that visitors have voluntarily shared with the site.
"Cookies" are small pieces of information that
are stored by your browser on your computer's hard drive.
Our cookies do not contain any personal identification
information, but they do enable us to store site preferences,
form information between visits, and items in your shopping
cart. Most Web browsers automatically accept cookies,
but you can change your browser settings to prevent such
acceptance. Doing so, however, may result in disabling
the functionality we have in place to better serve your
needs.
We use cookies to personalize the experience of our visitors,
provide support to customers, record visitor preferences,
provide personalized and specialized content, record session
information, track visitor clickstream behavior throughout
the Web site, track items in your shopping cart and customize
site content based on your browser type, operating system,
and preferences.
For more detailed information about cookies, what they
are, and why they are used, please visit the following
Web site (not affiliated with UNIVERSAL):
http://www.cookiecentral.com/faq/.
Web
Bugs
UNIVERSAL
does not use Web bugs or any other type of "hidden detection
and tracking" technology or coding in its web pages.
Web bugs, or clear GIFs, are tiny images embedded in a
Web page or HTML-enhanced e-mail that transmit information
to a remote computer when the page is viewed. Businesses
operating on the Internet often use them to track visitor
behavior or to measure the effectiveness of advertising
campaigns.
For more detailed information about web bugs, what they
are, and why and how they are used, please visit the Privacy
Foundation Web site (not affiliated with UNIVERSAL).
E-mail Addresses
We do not collect e-mail addresses without the site visitor
voluntarily providing us with this information (typically
via our online information request form, whitepaper request
form, UNIVERSAL e-Flash!
newsletter subscription form, and other Web site forms
and surveys).
We will periodically use your e-mail information for service,
sales, support, and marketing purposes. If you do not
wish to receive e-mail from us in the future, please contact
us.
From time to time, we share your e-mail address with other
organizations and companies whose products or services
we think you may find interesting. If you would like to
be included in our "do not share" list, please contact
us.
Postal Addresses (Snail Mail)
We do not collect postal addresses without the site visitor
voluntarily providing us with this information (typically
via our online information request form, whitepaper request
form, UNIVERSAL e-Flash!
newsletter subscription form, and other Web site forms
and surveys).
We will periodically use your postal address information
for service, sales, support, and marketing purposes. If
you do not wish to receive postal mailings from us in
the future, please contact
us .
From time to time, we share your postal address with other
organizations and companies whose products or services
we think you may find interesting. If you would like to
be included in our "do not share" list, please contact
us.
Telephone Numbers
We do not collect telephone numbers without the site visitor
voluntarily providing us with this information (typically
via our online information request form, whitepaper request
form, UNIVERSAL e-Flash!
newsletter subscription form, and other Web site forms
and surveys).
We will periodically use your telephone information to
contact you regarding service, sales, support, and marketing
purposes. If you do not wish to receive calls from us
in the future, please contact
us.
From time to time, we share your telephone number with
other organizations and companies whose products or services
we think you may find interesting. If you would like to
be included in our "do not share" list, please contact
us.
Information Disclosure
We do not sell, trade, or rent your personal information
to others. We may choose to do so in the future with trustworthy
third parties, but you can instruct us not to by contacting
us.
We may release account information when UNIVERSAL
believes, in good faith, that such release is reasonably
necessary to (i) comply with the law, (ii) enforce or
apply the terms of any of our user agreements or (iii)
protect the rights, property or safety of UNIVERSAL,
our visitors, or others.
Upon request, UNIVERSAL
will provide site visitors with access to their personal
information that we have on record. This may include unique
identifier information (e.g., visitor number or password
information), transaction information (e.g., dates on
which visitors made purchases, amounts and types of purchases),
and contact information (e.g., name, address, e-mail,
and phone number information) as well as communications
(e.g., e-mails and completed forms) that the visitor directed
to our site.
Visitors can request their personal information at any
time by contacting us. We will make every effort to ensure
your right to privacy by reviewing, qualifying and validating
Visitor Information Requests before disseminating such
information.
Security:
Online and Offline
We have licensed the industry-standard Secure Sockets
Layer (SSL) technology that permits encryption of potentially
sensitive information such as your name, address and credit
card number. This will make your information unusable
in the event of unauthorized third-party interception.
Additionally, we have appropriate security measures in
place at our physical facilities to protect against the
loss, misuse or alteration of your personal information.
For ShopUNIVERSAL, all
transactions are encrypted with a 40-bit passkey, for
which only UNIVERSAL and
CYRK (our ShopUNIVERSAL
development partner and host) hold the decryption key.
If you are concerned about the privacy of your credit
card information, we encourage you to submit your ShopUNIVERSAL
order via phone or fax or you may contact
us at 1 800
562 9967.
Other Web Sites & Your Privacy Concerns
Our Web site contains links to other company and organizational
Web sites that are not owned or operated by UNIVERSAL
Solutions. We are not responsible for the privacy practices
or the content of such Web sites. For more information
on your privacy rights with regards to these sites, please
refer to the privacy policies of each respective site
that you visit.
Policy
Changes
By using our Web site, you consent to the collection and
use of your information by UNIVERSAL
Solutions. From time to time, we may use your information
for new, unanticipated uses not previously disclosed in
our privacy notice. All privacy policy changes and updates
will be promptly posted on our Web site.
Safe
Harbor
UNIVERSAL
adheres to the "safe harbor" framework that resulted from
the European Commission's Directive on Data Protection.
For more information about safe harbor, please visit:
www.export.gov/safeharbor. If you have any questions or
concerns about UNIVERSAL's
compliance with the safe harbor principles or UNIVERSAL's
privacy policy, please direct them to: General Counsel,
UNIVERSAL Solutions Corporation,
San Clara, CA 95054.
Feedback
Our continuing goal is to protect and safeguard your right
to privacy. As such, we appreciate all feedback that helps
us improve our privacy policy. Please share with us your
thoughts, comments, and suggestions.
|
|
|
|
|
