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TECHNICAL SUPPORT
Access to consistently reliable technical support services
is an essential element when considering any software
package. UNIVERSAL Accounting
Software has proven itself as a company that stands by
its products and clients, providing top-notch technical
assistance year after year to ensure that you achieve
the optimal return-on-investment for your software system
and keep your system running smoothly. Whether your request
for technical assistance involves a technology issue or
a simple "how-to", UAS technical support subscribers receive
attentive service from knowledgeable technicians who are
truly interested in each client's success with our products.
UNIVERSAL Accounting
Software Support
Staff Mission:
- To be uniquely responsive to client requests for
assistance.
- To provide a level of service that attracts and
retains clients.
- To enhance UNIVERSAL
Accounting Software's image by providing solutions
quickly and courteously.
- To achieve a team spirit among UAS employees that
is projected in their interaction with clients.
Technical Support Information:
Technical support services are provided via phone, email
and secure Internet web meeting rooms. Our technicians
are skilled problem-solvers and provide services to registered
UAS users. One year of technical support is required on
all new sales of UAS software products and is renewable
thereafter on an annual basis.
Obtaining support is simple. Support phone calls are typically
answered by a UAS Technical Support Department technician
during technical support hours. In the event that all
technicians are occupied, your call is returned promptly.
You may opt to send an email to support@u-a-s.com
or fax your support issue to (201)
313-0751. Regardless of the manner of contact,
the entire UAS technical team is focused on providing
a quick and thorough resolution to the question or issue.
Technical Support Subscription Benefits:
- Live support from trained technicians is available
when you need it via phone, email, fax or Internet.
- There is no limitation on the number of support
issues addressed during a subscription period.
- UNIVERSAL Accounting
Software retains client profile and support history.
This can be extremely useful when handling future
issues or in situations of client or UAS staff turnover.
- Product updates are free of charge. UNIVERSAL
Accounting Software has built a reputation for regularly
offering valuable updates that include new features
and enhancements to our products. These updates help
our clients keep in step with changing business environments.
Technical support subscribers are notified of updates
as they become available. Updates are applied with
the assistance of UAS technicians to ensure a smooth
installation.
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