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UNIVERSAL SERVICE
& REPAIR MANAGEMENT SOFTWARE
Achieve and Maintain A Profitable Service Operation
Service and repair operations face unique challenges.
Overcome them successfully and you can be very profitable.
Struggle with them and you'll not only lose profits;
the operation can actually cost you money!
UNIVERSAL Service & Repair
Management Software is designed to protect your service
and repair operation by automating your Service Department
and equipping your staff to provide better customer service
and to handle work orders professionally.
Rather than bogging down your technicians and staff
with time-consuming administrative work, UAS easily
tracks the entire cycle and workflow, freeing your
staff to focus on productive, revenue-producing
tasks.
From the moment a work order is opened and an item or
piece of equipment is put in for repair, you will immediately
know if this item has been repaired by you in the past,
if this item was purchased from your store, and if this
piece of equipment has changed hands. Service managers
can assign tasks to technicians and monitor productivity.
As your technicians progress with a work order, they can
enter their observations and remarks, change phases, add
stock and non-stock parts, record labor hours, and even
include before-and-after images of the repair. While pulling
parts for the work order, they notice a commonly-used
part that is low or out of stock. They can easily requisition
parts for stock as well as for specific repairs. Because
UNIVERSAL Service & Repair
Management Software is seamlessly integrated with the
Inventory Control and Purchase Order modules, your purchasing
manager can quickly access technicians' requisitions for
processing. Once a work order is completed, the information
automatically flows to a Call Log where you can track
customer contact through pick-up or delivery of the equipment.
Completed work orders can be cashed out or billed through
any of UAS's front-end modules - Sales Order invoicing,
Point Of Sale or Rental Control - closing the work order
cycle. If the repair was covered under partial or full
warranty, you can even track the pending credit from the
warranty vendor.
UNIVERSAL
Service & Repair Management Software is a total solution
for many types of businesses including:
| Heavy
Construction |
Power Tools |
Outdoor Equipment |
| ATV |
Jewelry |
Audio Visual |
| Environmental
Instruments |
Medical & Laboratory |
Heating & Air
- HVAC |
| Appliance |
Electrical |
Recreational Equipment |
| Controls |
Sound & Lighting |
Golf Vehicles |
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